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Avaya

Power Avaya's IVR and contact-center flows with custom AI voices — branded, multilingual speech that replaces flat pre-recordings and synthetic TTS.

How it works

YOUR APP
Avaya Call Flow
Inbound or outbound calls triggered through Avaya telephony platform
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RESEMBLE AI
Real-time TTS
Dynamic AI voices synthesized live with low latency during calls
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YOUR APP
Deepfake detection
Call audio scanned for synthetic voice spoofing and impersonation attacks
OUTPUT
Caller experience
Dynamic, branded voice interactions with secure, verified caller communication

Overview

Resemble AI integrates with Avaya Experience Platform and Aura Contact Center to deliver natural, branded voices across every call flow. Build IVR menus, outbound notifications, and synthetic agent dialogue that sounds human and stays consistent whether a caller hits an automated prompt or gets handed to a live rep.

Streaming TTS generates speech in under 500ms, so Avaya call flows remain responsive even when prompts are dynamic. Pair with Resemble Detect to screen inbound calls for cloned-voice fraud, especially valuable for financial-services and healthcare deployments on Avaya's stack.

Features

Dynamic IVR prompts

Generate personalized call-flow prompts in real time. No pre-recording required for account numbers, names, or dates.

Sub-500ms streaming

Resemble's streaming TTS keeps Avaya call flows snappy. Audio begins before text generation finishes.

Synthetic voice agents

Build fully synthetic first-line agents. Shared voice identity across bot and human rep makes handoff seamless.

Multilingual flows

Localize Avaya call flows into 90+ languages with a single consistent brand voice. No per-language voice talent.

Deepfake detection on inbound

Run Resemble Detect on inbound audio to catch voice-cloning fraud on banking, healthcare, and VIP queues.

Enterprise compliance

HIPAA and GDPR ready and SOC 2 Type II in progess. On-prem deployment available for Avaya's regulated-industry customers.

Use cases

  • Replace legacy Avaya pre-recordings with a dynamic, branded AI voice across every IVR prompt
  • Leave AI-generated voicemails and outbound notification calls using the same brand voice
  • Run multilingual Avaya contact centers without hiring voice talent per region
  • Detect cloned-voice social engineering on inbound calls to banking and healthcare queues
  • Build synthetic Tier 1 agents that hand off to live reps without a voice change
  • A/B test voice personas on Avaya queues to measure CSAT and containment impact

Related integrations

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