Resemble AI plugs into Freshdesk's Freshcaller and omnichannel routing to deliver branded, human-sounding speech across every customer touchpoint. Generate IVR menus, hold messages, callback notifications, and automated survey prompts in your company's own voice without recording a single line manually.
For fraud-sensitive workflows, Resemble Detect analyzes inbound audio in real time to flag AI-generated or cloned voices attempting to impersonate customers. The combination upgrades Freshdesk from a generic telephony layer into a branded, secure voice support experience.
Clone your brand voice or design a new one. Callers hear a consistent persona from menu to hold music to agent handoff.
Generate personalized prompts on the fly — ticket numbers, customer names, appointment details without pre-recording.
Flag AI-cloned voices on inbound calls to stop account-takeover and social-engineering attacks before agents pick up.
Localize IVR and callback flows into 90+ languages while keeping a consistent brand voice across every market.
Power AI voice agents that hand off cleanly to human reps. Shared voice identity makes the transition invisible to callers.
Handle regulated support queues with confidence. All audio processing meets healthcare and data privacy requirements.
