Zendesk powers customer support across chat, email, and voice. Resemble AI upgrades the voice layer: cloned brand voices for IVR menus and outbound callbacks, multilingual narration for global support teams, and real-time deepfake detection on inbound calls to stop voice-based social engineering attacks before they reach agents.
The integration sits behind Zendesk Talk and the Zendesk Voice API, so there are no changes to agent desktops or customer workflows. Support leaders get a consistent, on-brand voice experience and a new fraud-prevention layer on every regulated or high-trust call.
Clone a brand voice or persona and use it across every IVR menu, hold message, and voicemail greeting in Zendesk Talk.
Generate support menus and announcements in 90+ languages from one source voice. Localize without hiring regional talent.
Flag AI-cloned voices on inbound support calls in real time. Protect agents from social engineering and account takeover attacks.
Generate personalized voicemail and callback messages on demand. Include customer names, ticket IDs, or appointment details.
Sub-second generation keeps IVR menus responsive. No pre-rendered audio files — speech is synthesized per call.
Compliant with healthcare and financial privacy standards. Safe for regulated Zendesk deployments.
