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Verint

Add custom synthetic voices to Verint's customer engagement platform — personalized IVR flows, AI agents, and inbound voice fraud detection.

How it works

YOUR APP
Verint call flow
Customer interactions routed through Verint's contact center and workforce platform
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RESEMBLE AI
Voice Synthesis
Custom AI voice generated in real-time for IVR prompts and agents
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YOUR APP
Deepfake detection
Call audio scanned continuously for synthetic voice spoofing and fraud
OUTPUT
Caller experience
Personalized, secure, branded voice interactions across every Verint-powered channel

Overview

Verint powers customer engagement at enterprise scale. Resemble AI drops into the Verint stack to replace generic TTS with branded cloned voices, deliver real-time speech generation inside IVR flows, and support multilingual customer journeys across 30+ languages.

For fraud-sensitive verticals like banking and insurance, Resemble Detect layers inbound deepfake detection onto Verint call flows — flagging cloned or synthesized callers in real time so agents can act before a spoof succeeds.

Features

Custom voice synthesis

Clone your brand voice or design a new persona. Replace generic TTS with a recognizable identity across every Verint touchpoint.

Streaming low-latency TTS

Generate speech in under 500ms inside Verint flows. Dynamic prompts, names, and account data spoken on the fly.

Inbound voice fraud detection

Resemble Detect flags cloned and synthetic voices on inbound Verint calls before agents engage — protecting high-risk verticals.

Multilingual IVR flows

Serve 90+ languages with a single branded voice. Scale international support without booking separate voice talent per region.

Virtual agent voices

Power Verint virtual agents with natural-sounding synthetic voices. Seamless transitions from bot to human support.

Enterprise compliance

HIPAA and GDPR compliant and SOC 2 Type II in progress. On-prem deployment available for regulated contact center environments.

Use cases

  • Replace Verint's default TTS with a branded cloned voice across IVR and outbound flows
  • Power Verint virtual agents with natural synthetic voices for banking and insurance
  • Detect voice spoofing attempts on inbound calls to protect customer accounts
  • Build multilingual IVR journeys for global enterprises with a single brand voice
  • Generate dynamic voicemail and notification audio for outbound Verint campaigns
  • A/B test voice personas across Verint flows to identify the highest-trust persona

Related integrations

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