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ServiceNow

Replace generic TTS in ServiceNow voice workflows with a custom AI voice. Power branded IVR menus, virtual agents, and service desk callbacks with sub-second streaming.

How it works

YOUR APP
ServiceNow IVR Flow
Customer calls routed through ServiceNow IVR and workflow automation
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RESEMBLE AI
Voice Synthesis
Custom AI voice generated in real-time for personalized IVR prompts
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YOUR APP
Deepfake detection
Inbound caller audio scanned for synthetic voice spoofing attempts
OUTPUT
Caller experience
Personalized, secure, branded IVR interactions delivered at scale

Overview

Resemble AI drops into ServiceNow's Voice channel so every automated interaction carries your brand's voice instead of a stock TTS engine. IT service desks can launch multilingual self-service flows, HR teams can voice-enable case updates, and CX teams can blend synthetic agents with live reps using the same voice profile end to end.

Because Resemble streams under 500ms and supports on-prem deployment, it fits ServiceNow installations in regulated industries — healthcare, finance, government — without forcing tradeoffs between voice quality and compliance.

Features

Branded IVR voices

Clone a spokesperson or design a new voice, then use it consistently across every ServiceNow Voice flow.

Dynamic speech generation

Generate spoken responses on the fly from ServiceNow data — case numbers, agent names, ticket status — without pre-recorded clips.

Multilingual self-service

Deliver IVR and virtual agent flows in 30+ languages from a single voice profile. Localize service without re-recording.

Seamless human handoff

Clone live agent voices so the transition from virtual to human feels continuous instead of jarring.

Inbound deepfake detection

Run Resemble Detect on inbound audio to flag voice spoofing attempts against your service desk agents.

On-prem and HIPAA-ready

Deploy in the cloud, hybrid, or fully on-prem to meet enterprise data residency and compliance requirements.

Use cases

  • Replace default TTS in ServiceNow Voice with a branded, natural-sounding AI voice
  • Power multilingual IT service desk IVR menus across global offices
  • Voice-enable case status updates, approvals, and notifications dynamically
  • Smooth the handoff from virtual agents to live reps using matched voice profiles
  • Detect social engineering attempts that use AI-cloned voices on inbound calls
  • Stand up compliant voice automation for healthcare, finance, and government tenants

Related integrations

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