Service teams on Salesforce already verify callers inside the Service Console. Resemble Detect adds a check the agent can't do by ear: whether the voice itself was generated or cloned. The result is written to the Voice Call and Case, so it shows up next to everything else the agent knows about the customer, and Flows can trigger extra verification when the risk is high.
Detection results appear on the Voice Call and Case in the Service Console.
Use the score in Flows to require extra verification or route the case to a fraud team.
Build Salesforce reports on flagged calls by queue, product, or region.
Catch deepfakes across any language from Spanish to Mandarin.
Resemble Identity flags callers whose voices match earlier fraud cases.
Audio detection meets enterprise compliance for customer data. Safe for regulated industries using Salesforce.
