Not every fraud attempt is caught in the moment. 8x8 makes contact center recordings available through its developer APIs, which gives fraud and compliance teams a way to check calls after they end. Resemble Detect analyzes each recording for signs of voice cloning, so teams can find the calls that need follow-up and spot patterns across many of them.
Pull recordings through 8x8's media and storage APIs and send them to Detect.
Check up to 50 recordings per request when you're working through a backlog.
Use Resemble Identity to see when the same cloned voice shows up across several calls.
Detect can post results to your system when each analysis finishes.
Run Resemble Detect on inbound 8x8 calls to identify AI-cloned voices attempting to impersonate customers or executives.
HIPAA and GDPR compliance and SOC 2 Type II compliant. Deploy in cloud or on-prem to match regulated tenant requirements.
