Attackers call IT help desks pretending to be employees who are locked out, and a cloned voice makes that much easier. ServiceNow Voice connects to your phone system, such as Amazon Connect, Genesys, or Five9. Resemble Detect screens the call at that layer and writes the result to the ServiceNow interaction or incident, so agents and security teams see it where they already work.
Detect connects to the telephony behind ServiceNow Voice rather than replacing it.
Results are added to the interaction, incident, or case.
Send flagged calls to your security team's queue for review.
Resemble Identity can check a caller's voice against an enrolled employee before a reset.
Run Resemble Detect on inbound audio to flag voice spoofing attempts against your service desk agents.
Deploy in the cloud, hybrid, or fully on-prem to meet enterprise data residency and compliance requirements.
