Support agents are trained to help, which is exactly what social engineers count on. Zendesk Talk stores a recording for each call. Resemble Detect checks it for signs the caller used a cloned or AI-generated voice, and the result lands on the ticket as a tag or field. Agents and team leads can see which conversations need a second look.
Add the detection result to the Zendesk ticket linked to the call.
Show the score and recording details in a Zendesk sidebar app.
Flag AI-cloned voices on inbound support calls in real time. Protect agents from social engineering and account takeover attacks.
Use the tag in Zendesk triggers to route flagged tickets to a review queue.
Resemble Identity flags voices from earlier fraud tickets.
Compliant with healthcare and financial privacy standards. Safe for regulated Zendesk deployments.
