With an impressive 2.68 billion* active users worldwide, YouTube reaches nearly a third of the global population. Surprisingly, this figure doesn’t include the 1.4 billion people in mainland China, where YouTube has been blocked since 2009**. Clearly, video...
Post-Covid travel has been on the rise! Now more than ever, there’s a demand to globe trot around the world. According to the UN World Tourism Organization, 900 million tourists traveled internationally last year. Also, per the US Travel Association, travel spending...
As generative AI has grown in popularity in recent months, so have concerns about the ethical use of AI. Fortunately, ethical standards have been baked into Resemble AI’s process from the very beginning and we continue to improve upon what’s already in place. Ethical...
Human-sounding AI Voices can create a more intimate connection with customers. But they can also come across as creepy or uncanny. The most important thing to remember when creating a branded AI voice is to make sure it is unique to your brand. This means that your...
Building a custom branded AI voice for your contact center is crucial now more than ever. The pandemic has accelerated the need for future-proofing and de-burdening CX teams with AI voices. In 2022, 70% of customer service interacts in some manner with AI and...
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