Privacy Policy

Privacy Policy of Resemble AI

Last Updated: 09/29/2019

Resemble AI collects some Personal Data from its Users.

Policy summary

Personal Data collected for the following purposes and using the following services:

  • Analytics
    • Google Analytics
      Personal Data: Cookies; Usage Data
    • Fullstory
      Personal Data: various types of Data as specified in the privacy policy of the service
  • Contacting the User
    • Contact form
      Personal Data: address; company name; email address; first name; last name
    • Mailing list or newsletter
      Personal Data: email address; first name; last name
  • Content commenting
    • Comment system managed directly
      Personal Data: Cookies; email address; first name; last name; phone number; Usage Data; username; website
  • Data transfer outside the EU
    • Data transfer abroad based on consent
      Personal Data: various types of Data
  • Displaying content from external platforms
    • Google Fonts
      Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service
  • Handling payments
    • Stripe
      Personal Data: various types of Data as specified in the privacy policy of the service
  • User database management
    • Intercom
      Personal Data: Cookies; email address; Usage Data; various types of Data as specified in the privacy policy of the service

Contact information

  • Owner and Data Controller
    Zohaib Ahmed – 233 Mountainberry Road, Brampton, ON, L6R 1W3, Canada
    Owner contact email: zohaib@resemble.ai

Full policy

Owner and Data Controller

Zohaib Ahmed – 233 Mountainberry Road, Brampton, ON, L6R 1W3, Canada

Owner contact email: zohaib@resemble.ai

Types of Data collected

Among the types of Personal Data that Resemble AI collects, by itself or through third parties, there are: Cookies; Usage Data; first name; last name; company name; address; email address; various types of Data; username; website; phone number; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example).

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using Resemble AI.

Unless specified otherwise, all Data requested by Resemble AI is mandatory and failure to provide this Data may make it impossible for Resemble AI to provide its services. In cases where Resemble AI specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.

Any use of Cookies – or of other tracking tools – by Resemble AI or by the owners of third-party services used by Resemble AI serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through Resemble AI and confirm that they have the third party’s consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of Resemble AI (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

  • Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
  • provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place

The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.

Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
  • Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Analytics, Contacting the User, Data transfer outside the EU, Handling payments, Access to third-party accounts, Content commenting, Displaying content from external platforms, User database management, Advertising and Remarketing and behavioral targeting.

Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

  • Analytics
    The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
    Google Analytics (Google Inc.)
    Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of Resemble AI, to prepare reports on its activities and share them with other Google services.
    Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
    Personal Data collected: Cookies; Usage Data.
    Place of processing: United States – Privacy PolicyOpt Out. Privacy Shield participant.
    Fullstory (Fullstory)
    Fullstory is a customer experience data app that captures all customer experience data in one powerful and easy-to-use platform.
    Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
    Personal Data collected: Cookies; Usage Data.
    Place of processing: United States – Privacy Policy
  • Contacting the User
    Contact form (Resemble AI)
    By filling in the contact form with their Data, the User authorizes Resemble AI to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
    Personal Data collected: address; company name; email address; first name; last name.
  • Content commenting
    Content commenting services allow Users to make and publish their comments on the contents of Resemble AI.
    Depending on the settings chosen by the Owner, Users may also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments.
    If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when Users do not use the content commenting service.
    Comment system managed directly (Resemble AI)
    Resemble AI has its own internal content comment system.
    Personal Data collected: Cookies; email address; first name; last name; phone number; Usage Data; username; website.
  • Data transfer outside the EU
    The Owner is allowed to transfer Personal Data collected within the EU to third countries (i.e. any country not part of the EU) only pursuant to a specific legal basis. Any such Data transfer is based on one of the legal bases described below.
    Users can inquire with the Owner to learn which legal basis applies to which specific service.
    Data transfer abroad based on consent (Resemble AI)
    If this is the legal basis, Personal Data of Users shall be transferred from the EU to third countries only if the User has explicitly consented to such transfer, after having been informed of the possible risks due to the absence of an adequacy decision and appropriate safeguards.
    In such cases, the Owner shall inform Users appropriately and collect their explicit consent via Resemble AI.
    Personal Data collected: various types of Data.
  • Displaying content from external platforms
    This type of service allows you to view content hosted on external platforms directly from the pages of Resemble AI and interact with them.
    This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
    Google Fonts (Google Inc.)
    Google Fonts is a typeface visualization service provided by Google Inc. that allows Resemble AI to incorporate content of this kind on its pages.
    Personal Data collected: Usage Data; various types of Data as specified in the privacy policy of the service.
    Place of processing: United States – Privacy Policy. Privacy Shield participant.
  • Handling payments
    Payment processing services enable Resemble AI to process payments by credit card, bank transfer or other means. To ensure greater security, Resemble AI shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
    Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.
    Stripe (Stripe Inc)
    Stripe is a payment service provided by Stripe Inc.
    Personal Data collected: various types of Data as specified in the privacy policy of the service.
    Place of processing: United States – Privacy Policy. Privacy Shield participant.
  • User database management
    This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to Resemble AI, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks’ profiles) and used to build private profiles that the Owner can display and use for improving Resemble AI.
    Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on Resemble AI.
    Intercom (Intercom Inc.)
    Intercom is a User database management service provided by Intercom Inc. Intercom can also be used as a medium for communications, either through email, or through messages within Resemble AI.
    Personal Data collected: Cookies; email address; Usage Data; various types of Data as specified in the privacy policy of the service.
    Place of processing: United States – Privacy Policy.
  • Hosting
    A web host, or web hosting service provider, is a business that provides the technologies and services needed for the website or webpage to be viewed on the Internet. Websites are hosted or stored, on special computers called servers.
    Heroku (Salesforce Inc.)
    Heroku is a service used to deploy and host websites provided by Salesforce Inc.
    Personal Data collected: various types of Data as specified in the privacy policy of the service.
    Place of processing: United States – Privacy Policy.
  • Storage
    Cloud storage involves stashing data on hardware in a remote physical location, which can be accessed from any device via the internet. Clients send files to a data server maintained by a cloud provider instead of (or as well as) storing it on their own hard drives.
    Amazon Web Services (Amazon Inc.)Amazon Web Services is a cloud storage service provided by Amazon Inc., used to store client data.
    Personal Data collected: Audio data; various types of Data as specified in the privacy policy of the service.
    Place of processing: United States – Privacy Policy.

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Cookie Policy

Resemble AI uses Cookies. To learn more and for a detailed cookie notice, the User may consult the Cookie Policy.

Additional information about Data collection and processing

Legal action

The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of Resemble AI or the related Services.

The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, Resemble AI may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, Resemble AI and any third-party services may collect files that record interaction with Resemble AI (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

Resemble AI does not support “Do Not Track” requests.

To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within Resemble AI and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through Resemble AI (or third-party services employed in Resemble AI), which can include: the IP addresses or domain names of the computers utilized by the Users who use Resemble AI, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User

The individual using Resemble AI who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of Resemble AI. The Data Controller, unless otherwise specified, is the Owner of Resemble AI.

Resemble AI (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by Resemble AI as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies

Small sets of data stored in the User’s device.


Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to Resemble AI, if not stated otherwise within this document.