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Talkdesk

Know which Talkdesk calls involved a synthetic voice. Resemble Detect reviews call recordings and puts the result in front of supervisors and agents in Talkdesk.

Overview

Talkdesk serves industries where one convincing phone call can do real damage, like financial services and healthcare. Its Recordings API gives access to each call's audio after it ends. Resemble Detect checks those recordings for AI-generated or cloned voices and returns results your team can see in Talkdesk Workspace Designer, so follow-up happens fast.

Features

Recordings API connection

Detect analyzes the MP3 recording Talkdesk keeps for each call.

Results in the workspace

Show detection results on a Talkdesk Workspace Designer card or panel.

Inbound deepfake detection

Run Resemble Detect on incoming audio to flag cloned or synthetic voices before they reach your Talkdesk agents.

Backlog reviews

Check up to 50 recordings per request when you need to look back over older calls.

Repeat attempts

Resemble Identity flags voices from earlier fraud cases on new calls.

HIPAA and SOC 2 compliant

All processing meets healthcare and enterprise compliance requirements. Ready for financial services and regulated industries.

Use cases

  • Detect voice spoofing on inbound calls to protect banking and insurance contact centers
  • A supervisor sees flagged calls in a Talkdesk panel each morning
  • Fraud ops links several calls to the same cloned voice

Related integrations

Know what's real — and what's a real threat.
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