Voice alone can’t be used for authentication. Resemble Call Trust adds real-time deepfake detection, identity matching, and fraud intent checks to the Five9 agent desktop, with alerts and next steps while the caller is on the line. Now, every agent using Five9 can see whether callers are using AI voices, attempting account takeover, or exhibiting suspicious behavior inside the platform they already use.
An embedded Agent Desktop Plus connector. Routing and call handling stay in Five9, so agents never learn a new tool or switch screens.
Attack surfaces and behavior are reviewed in real time for cloned voices, mismatched callers, and suspicious behavior that could indicate fraud or malicious intent.
Callers using AI who pass knowledge questions will still be flagged as deepfakes, giving agents extra layers of security and verification on each call.
All incoming calls are detected for the presence of AI and fraud. Deepfake detection tells you whether the caller is using AI. Identity and Signal tell you whether you can trust what is being said.
Recommended actions are displayed instantly. Agents verify through a trusted channel without needing to wait for a security or manager review.
Harden security posture by incorporating every prevented fraud attempt into improved enterprise policies. Audit logs make it easy for Security and Risk teams to review.
