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LivePerson

Power LivePerson voice bots and contact-center flows with a custom AI voice and layer Resemble Detect on inbound calls to catch voice spoofing fraud.

How it works

YOUR APP
LivePerson IVR Flow
Customer call enters a LivePerson conversation or IVR menu
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RESEMBLE AI
Real-time TTS
Menu prompts and replies voiced in a branded custom voice
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YOUR APP
Deepfake detection
Caller audio scanned for synthetic spoofing during authentication
OUTPUT
Caller experience
Personalized, secure IVR conversations on every channel

Overview

LivePerson runs conversational AI for enterprise contact centers across chat and voice. Resemble AI integrates at the speech layer: replace stock TTS on voice bots with a branded AI voice, stream responses with sub-second latency, and switch voices dynamically per brand, language, or campaign.

On the security side, Resemble Detect runs alongside inbound audio to flag AI-cloned voices in real time — critical for banks, insurance, and healthcare teams using LivePerson for account servicing and authentication.

Features

Branded voice bots

Replace LivePerson's default TTS with a custom voice that matches your brand, personality, or regional market.

Streaming IVR replacement

Power menu flows and agent scripts with real-time TTS that sounds indistinguishable from a live human agent.

Inbound deepfake detection

Scan inbound calls with Resemble Detect to catch AI-cloned voices attempting fraud against your contact center.

90+ language localization

Deploy one voice profile across global markets without sourcing separate voice talent per language.

Multi-brand voice management

Use Resemble's voice management API to serve different voices to different tenants inside one LivePerson deployment.

Compliance-ready

HIPAA and GDPR compliance makes this safe for financial services, healthcare, and insurance.

Use cases

  • Replace robotic IVR prompts with a warm, branded AI voice across every LivePerson voice bot
  • Detect voice spoofing attempts during bank account authentication calls
  • Localize LivePerson deployments across 90+ languages with one voice profile
  • Serve different voices to different business units inside a shared contact center
  • Power outbound notification campaigns with dynamic TTS instead of pre-recorded files
  • Handle healthcare patient calls with HIPAA-compliant synthetic voice

Related integrations

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