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Help Scout

Extend Help Scout beyond email and chat with a branded AI voice. Power IVR menus, outbound callbacks, and AI-generated voicemails that sound like your support team.

How it works

YOUR APP
Help Scout Call Flow
Support call triggers IVR flow via Help Scout integration webhook
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RESEMBLE AI
Voice Synthesis
Custom AI voice generated in real-time with low latency
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YOUR APP
Deepfake detection
Audio on the call scanned for synthetic voice spoofing
OUTPUT
Agent experience
Personalized, secure, branded voice delivered across support conversations

Overview

Help Scout handles the written side of customer conversations. Resemble AI adds a voice layer on top — letting support teams spin up IVR menus, callback flows, and voicemail drops that use a consistent branded voice instead of generic TTS.

Clone a real support agent's voice (with consent) so virtual-to-human handoffs feel continuous, or localize prompts into 90+ languages for global queues. Pair with Resemble Detect on inbound audio to flag impersonation attempts before they reach your team.

Features

Branded voice for support

Clone a real support agent or pick a library voice. One consistent sound across every phone touchpoint connected to your Help Scout workflows.

Dynamic voicemails

Generate personalized outbound voicemails per customer — referencing their name, ticket, or order — straight from your Help Scout automation.

Multilingual IVR

Serve global customers in 90+ languages from one voice profile. Localize support flows without re-recording for each region.

Real-time streaming TTS

Sub-second speech generation keeps call flows conversational. No pre-rendered files, no awkward waits between prompts.

Seamless human handoff

Match the AI voice to your live agents so callers don't hear a voice change when escalating from bot to human.

Inbound fraud detection

Resemble Detect flags AI-cloned callers trying to impersonate customers — protecting support agents from social-engineering attacks.

Use cases

  • Add a voice channel on top of Help Scout with a consistent branded IVR greeting
  • Send automated voicemail follow-ups with the customer's name from ticket data
  • Localize phone support into 90+ languages without hiring regional voice talent
  • Clone your lead support agent so virtual-to-human handoffs feel continuous
  • Flag voice-spoofing attempts on inbound calls before they reach support staff
  • Power AI phone agents that resolve Tier 1 tickets before escalating to humans

Related integrations

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