Resemble AI integrates with Genesys Cloud CX and PureConnect to let contact centers deploy a branded voice across every IVR menu, virtual agent, and outbound callback. Voices stream with sub-second latency so conversations feel natural, not pre-recorded.
For security-sensitive queues — banking, healthcare, insurance the integration also runs Resemble Detect on inbound audio to flag AI-cloned callers attempting to impersonate customers or executives. Agents get a fraud signal before the call even routes.
Replace default Genesys TTS with a custom cloned voice that matches your brand. One voice across every menu, prompt, and virtual agent.
Generate speech dynamically for each caller — personalize by name, account, or context with under 500ms latency into the Genesys audio pipeline.
Resemble Detect flags AI-cloned voices on inbound calls so agents and authentication workflows get a fraud signal before engagement.
Serve customers in 90+ languages from one voice profile. Localize menu flows without hiring separate voice talent per region.
Clone live agents' voices so virtual-to-human transitions sound seamless. Callers stay in the same voice throughout the journey.
Audio processing meets healthcare and payment compliance requirements. Suitable for regulated Genesys deployments with on-prem options.
