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Help Scout

Extend Help Scout beyond email and chat with a branded AI voice. Power IVR menus, outbound callbacks, and AI-generated voicemails that sound like your support team.

Overview

Help Scout handles the written side of customer conversations. Resemble AI adds a voice layer on top — letting support teams spin up IVR menus, callback flows, and voicemail drops that use a consistent branded voice instead of generic TTS.

Clone a real support agent's voice (with consent) so virtual-to-human handoffs feel continuous, or localize prompts into 90+ languages for global queues. Pair with Resemble Detect on inbound audio to flag impersonation attempts before they reach your team.

Features

Branded voice for support

Clone a real support agent or pick a library voice. One consistent sound across every phone touchpoint connected to your Help Scout workflows.

Dynamic voicemails

Generate personalized outbound voicemails per customer — referencing their name, ticket, or order — straight from your Help Scout automation.

Multilingual IVR

Serve global customers in 90+ languages from one voice profile. Localize support flows without re-recording for each region.

Real-time streaming TTS

Sub-second speech generation keeps call flows conversational. No pre-rendered files, no awkward waits between prompts.

Seamless human handoff

Match the AI voice to your live agents so callers don't hear a voice change when escalating from bot to human.

Inbound fraud detection

Resemble Detect flags AI-cloned callers trying to impersonate customers — protecting support agents from social-engineering attacks.

Use cases

  • Add a voice channel on top of Help Scout with a consistent branded IVR greeting
  • Send automated voicemail follow-ups with the customer's name from ticket data
  • Localize phone support into 90+ languages without hiring regional voice talent
  • Clone your lead support agent so virtual-to-human handoffs feel continuous
  • Flag voice-spoofing attempts on inbound calls before they reach support staff
  • Power AI phone agents that resolve Tier 1 tickets before escalating to humans

Related integrations

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