Jul 26, 2021 | Blog
Virtual Assistants, especially as call centre agents, are becoming a lot more crucial when interacting remotely with customers. 44% of people surveyed in the U.S. still prefer phone or voice as their primary customer service channel. That’s 21% higher than any other...
Jul 13, 2021 | Blog
Call centers were flooded with unprecedented call volumes when stay-at-home mandates were imposed by the government to combat Covid-19. According to Forbes, the abrupt changes in consumer behavior and the day-to-day operations of call centers, paired with increased...
Jul 6, 2021 | Blog
Creating an alternate reality persona seems like an arduous task, but it is precisely what Parallel Effect accomplished with Resemble AI’s voice cloning technology earlier this year. The Parallel Effect project works with a collective of artists, scholars, and...
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